Refund policy

Returns and exchanges

We want you to love what you buy from The Scent Valley. You have 15 days from the day your order is delivered to request a return or an exchange, for any reason.

Start your return or exchange request →

Eligibility

Because fragrance is a personal care product, we ask that returned bottles are at least 90% full — in other words, no more than 10% of the juice may have been used. This lets you try a scent properly on your skin before deciding, while keeping returns fair for everyone.

The item must come back with its bottle, cap, box and any packaging it arrived in, in resaleable condition.

How to start a return

The quickest way is to fill in our Return & Exchange Request form. You can also message or call us on WhatsApp at +92 331 2082280, or email thescentvalley@gmail.com, within 15 days of delivery. Please include your order number and the reason for the return. We will confirm the return address with you before you send anything back.

Parcels sent back to us without being approved first cannot be accepted or processed, so please always contact us before shipping.

Return shipping

For change of mind returns and exchanges, return shipping is paid by the customer at our standard rate of Rs 300. If your order arrived damaged, leaking, faulty or incorrect, The Scent Valley covers the return shipping in full.

Damaged, leaking or incorrect items

Please check your parcel as soon as it arrives. If anything is damaged or leaking, or is not the product you ordered, contact us with a photo and we will arrange a replacement or a full refund at no cost to you.

Exchanges

The fastest way to exchange a fragrance is to return the original item and place a new order for the one you want. Once your return is approved your refund is issued and your new order ships as normal. If you would prefer a straight swap, contact us and we will arrange it wherever stock allows.

Items that cannot be returned

Tester bottles, 5ml and other sample or decant sizes, gift cards, and items marked final sale cannot be returned — unless they arrived damaged or were not what you ordered.

Refunds

Once your return reaches us we inspect it and let you know the outcome either way, normally within 2 working days. Approved refunds are issued within 7 working days.

As most of our orders are cash on delivery, you can choose how you would like your refund: by bank transfer, to a mobile wallet such as Easypaisa or JazzCash, or as store credit to use on a future order. Store credit is issued as soon as your return is approved and does not expire.

Contact us

The Scent Valley
16/2 33rd Street off B Street, Phase 5 Ext, DHA, Karachi 75500, Pakistan
Phone and WhatsApp: +92 331 2082280
Email: thescentvalley@gmail.com