Return & Exchange Request

Sorry this one didn't work out. Fill in the form below and our team will get back to you on WhatsApp or email, usually within 1–2 working days.

Before you start, please check:

Your order was delivered within the last 15 days.
The bottle is still at least 90% full (no more than 10% used).
You have the bottle, cap, box and original packaging.
Testers, 5ml and sample or decant sizes, gift cards and final sale items cannot be returned.

Full details are in our refund policy.

Full name (required)

Email address (required)

Phone / WhatsApp number (required)

Order number (required)

Which fragrance(s) is this about? (required)

Bottle size

Reason (required)

Is the bottle at least 90% full? (required) Yes — no more than 10% has been used No — more than 10% has been used If more than 10% has been used we may not be able to accept the return, but tell us anyway and we will do what we can — especially if the item is faulty.

What would you like us to do? (required) Replacement — send the same fragrance again Exchange — swap it for a different fragrance Refund — return it and refund me

How would you like to send it back? I will courier it back myself Please arrange a pickup — Rs 300 return shipping applies Return shipping is free if the item arrived damaged, leaking, faulty or incorrect.

If refunded, how would you like to be paid? We will ask for your account details privately once your return is approved — please do not enter them in this form.

Anything else we should know?

Please wait for our confirmation before sending anything back — parcels returned without prior approval cannot be processed. Prefer to talk to a person? Message us on WhatsApp at +92 331 2082280.